Chính sách Đổi trả và Hoàn tiền
Áp dụng cho thiết bị sản xuất cáp quang tùy chỉnh, LAN, và cáp điện do HONGKAI cung cấp.
Tổng quan
At HONGKAI Máy móc cáp, every order is custom-engineered, factory-tested, and inspected to match your confirmed specifications. Because equipment is tailor-made, our policy differs from consumer returns. Please review these terms before placing an order.
1) Eligibility for Returns
- Damage during transportation reported within 7 days of delivery.
- Specification mismatch with the confirmed contract.
- Verified manufacturing defect that cannot be resolved by technical support.
2) Reporting & Verification Process
- E-mail hkcableequipment@gmail.com within 7 days of receiving the shipment.
- Provide photos, videos, and delivery documents for review.
- Our engineering team will assess and propose repair, replacement, or refund.
3) Return Authorization (RMA)
All returns must be pre-approved and accompanied by an RMA number issued by HONGKAI.
4) Shipping Costs & Risk
- Manufacturer fault: HONGKAI covers return freight.
- Customer error: Customer bears all costs.
5) Refund, Repair, or Replacement
Eligible returns are processed within 30 business days after inspection.
6) Non-Returnable Items
- Custom-built machines made to order.
- Consumables and software licenses.
- Improperly installed or modified equipment.
7) Warranty Support
12-month warranty covers manufacturing defects under normal use. Free replacement of defective parts and lifetime online support provided.
8) Contact Us
HONGKAI Máy móc cáp
Công ty Cổ phần Công nghệ Thiết bị Dây cáp Quang Quảng Đông Hồng Khải.
📧 hkcableequipment@gmail.com
🌐 hkcablemachine.com
