{"id":13992,"date":"2025-10-09T13:34:32","date_gmt":"2025-10-09T05:34:32","guid":{"rendered":"https:\/\/hkcablemachine.com\/?page_id=13992"},"modified":"2025-10-09T13:38:28","modified_gmt":"2025-10-09T05:38:28","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/hkcablemachine.com\/ru\/return-policy\/","title":{"rendered":"return policy"},"content":{"rendered":"
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\n\t\t\t\t\t\t\t\n\n\n \n Return & Refund Policy | HONGKAI Cable Machinery<\/title>\n <meta name=\"description\" content=\"Learn about HONGKAI Cable Machinery\u2019s return and refund policy for custom-built cable production equipment. Covers eligibility, claim process, and warranty terms.\" \/>\n <meta name=\"viewport\" content=\"width=device-width, initial-scale=1\" \/>\n <style>\n .hk-return-policy { --hk-text:#222; --hk-muted:#666; --hk-accent:#122D6C; --hk-bg:#fff; --hk-border:#e6e6e6; font-family: Arial, Helvetica, sans-serif; color:var(--hk-text); line-height:1.65; }\n .hk-return-policy a { color:var(--hk-accent); text-decoration:none; }\n .hk-return-policy a:hover { text-decoration:underline; }\n .hk-return-policy .hk-container { max-width:960px; margin:0 auto; padding:24px 16px; background:var(--hk-bg); }\n .hk-return-policy h1 { font-size:32px; margin:0 0 8px; color:var(--hk-accent); }\n .hk-return-policy .hk-sub { color:var(--hk-muted); margin:0 0 24px; }\n .hk-return-policy h2 { font-size:22px; margin:28px 0 12px; color:#0f1c3f; }\n .hk-return-policy h3 { font-size:18px; margin:22px 0 10px; color:#1f2a52; }\n .hk-return-policy p { margin:10px 0; }\n .hk-return-policy ul, .hk-return-policy ol { padding-left:22px; margin:10px 0; }\n .hk-return-policy .hk-note { background:#f7fbff; border:1px solid #d9e7ff; padding:12px 14px; border-radius:8px; }\n .hk-return-policy .hk-callout { border-left:4px solid var(--hk-accent); padding:10px 14px; background:#f9fafb; }\n .hk-return-policy .hk-box { border:1px solid var(--hk-border); border-radius:10px; padding:16px; margin:16px 0; }\n .hk-return-policy .hk-list-tight li { margin:6px 0; }\n .hk-return-policy .hk-divider { height:1px; background:var(--hk-border); margin:24px 0; }\n .hk-return-policy .hk-contact { display:flex; gap:14px; flex-wrap:wrap; }\n .hk-return-policy .hk-badges { display:flex; gap:10px; flex-wrap:wrap; margin-top:8px; }\n .hk-return-policy .hk-badge { font-size:12px; padding:4px 8px; border-radius:999px; border:1px solid var(--hk-border); background:#fff; color:#333; }\n .hk-return-policy .hk-kpis { display:grid; grid-template-columns:repeat(3,1fr); gap:10px; margin:14px 0; }\n .hk-return-policy .hk-kpi { border:1px solid var(--hk-border); border-radius:10px; padding:12px; text-align:center; }\n .hk-return-policy .hk-kpi strong { display:block; font-size:20px; }\n @media (max-width:768px){\n .hk-return-policy h1 { font-size:26px; }\n .hk-return-policy .hk-kpis { grid-template-columns:1fr; }\n }\n <\/style>\n\n <script type=\"application\/ld+json\">{\n \"@context\": \"https:\\\/\\\/schema.org\",\n \"@type\": \"Organization\",\n \"name\": \"Guangdong Hongkai Optical Cable Equipment Technology Co., Ltd.\",\n \"url\": \"https:\\\/\\\/hkcablemachine.com\\\/\",\n \"email\": \"hkcableequipment@gmail.com\",\n \"hasMerchantReturnPolicy\": {\n \"@type\": \"MerchantReturnPolicy\",\n \"name\": \"Return & Refund Policy\",\n \"returnMethod\": \"ReturnByMail\",\n \"merchantReturnDays\": 7,\n \"applicableCountry\": \"Worldwide\",\n \"itemCondition\": \"https:\\\/\\\/schema.org\\\/NewCondition\"\n }\n}<\/script>\n<\/head>\n<body>\n <main class=\"hk-return-policy\">\n <div class=\"hk-container\">\n <h1>Return & Refund Policy<\/h1>\n <p class=\"hk-sub\">Applies to custom-built fiber optic, LAN, and electric cable production equipment supplied by HONGKAI.<\/p>\n\n <div class=\"hk-box\">\n <h2>Overview<\/h2>\n <p>At <strong>HONGKAI Cable Machinery<\/strong>, every order is custom-engineered, factory-tested, and inspected to match your confirmed specifications. Because equipment is tailor-made, our policy differs from consumer returns. Please review these terms before placing an order.<\/p>\n <\/div>\n\n <h2>1) Eligibility for Returns<\/h2>\n <ul>\n <li>Damage during transportation reported within 7 days of delivery.<\/li>\n <li>Specification mismatch with the confirmed contract.<\/li>\n <li>Verified manufacturing defect that cannot be resolved by technical support.<\/li>\n <\/ul>\n\n <h2>2) Reporting & Verification Process<\/h2>\n <ol>\n <li>\u042d\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u043d\u0430\u044f \u043f\u043e\u0447\u0442\u0430 <a href=\"mailto:hkcableequipment@gmail.com\">hkcableequipment@gmail.com<\/a> within 7 days of receiving the shipment.<\/li>\n <li>Provide photos, videos, and delivery documents for review.<\/li>\n <li>Our engineering team will assess and propose repair, replacement, or refund.<\/li>\n <\/ol>\n\n <h2>3) Return Authorization (RMA)<\/h2>\n <p>All returns must be pre-approved and accompanied by an RMA number issued by HONGKAI.<\/p>\n\n <h2>4) Shipping Costs & Risk<\/h2>\n <ul>\n <li>Manufacturer fault: HONGKAI covers return freight.<\/li>\n <li>Customer error: Customer bears all costs.<\/li>\n <\/ul>\n\n <h2>5) Refund, Repair, or Replacement<\/h2>\n <p>Eligible returns are processed within 30 business days after inspection.<\/p>\n\n <h2>6) Non-Returnable Items<\/h2>\n <ul>\n <li>Custom-built machines made to order.<\/li>\n <li>Consumables and software licenses.<\/li>\n <li>Improperly installed or modified equipment.<\/li>\n <\/ul>\n\n <h2>7) Warranty Support<\/h2>\n <p>12-month warranty covers manufacturing defects under normal use. Free replacement of defective parts and lifetime online support provided.<\/p>\n\n <h2>8) Contact Us<\/h2>\n <p>\n <strong>HONGKAI Cable Machinery<\/strong><br>\n Guangdong Hongkai Optical Cable Equipment Technology Co., Ltd.<br>\n \ud83d\udce7 <a href=\"mailto:hkcableequipment@gmail.com\">hkcableequipment@gmail.com<\/a><br>\n \ud83c\udf10 <a href=\"https:\/\/hkcablemachine.com\/\" target=\"_blank\">hkcablemachine.com<\/a>\n <\/p>\n <\/div>\n <\/main>\n<\/body>\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Return & Refund Policy | HONGKAI Cable Machinery Return & Refund Policy Applies to custom-built fiber optic, LAN, and electric cable production equipment supplied by HONGKAI. Overview At HONGKAI Cable Machinery, every order is custom-engineered, factory-tested, and inspected to match your confirmed specifications. Because equipment is tailor-made, our policy differs from consumer returns. Please review […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_angie_page":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-13992","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hkcablemachine.com\/ru\/wp-json\/wp\/v2\/pages\/13992","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hkcablemachine.com\/ru\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hkcablemachine.com\/ru\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hkcablemachine.com\/ru\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hkcablemachine.com\/ru\/wp-json\/wp\/v2\/comments?post=13992"}],"version-history":[{"count":0,"href":"https:\/\/hkcablemachine.com\/ru\/wp-json\/wp\/v2\/pages\/13992\/revisions"}],"wp:attachment":[{"href":"https:\/\/hkcablemachine.com\/ru\/wp-json\/wp\/v2\/media?parent=13992"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}